Hi,
today in the morning I couldn't turn on my S7. It went off while charging overnight. Then I tried to hold the volume down and the power button together for twelve seconds and the S7 turned on. Unfortunately it just boots to the Samsung logo and nothing happens since then.
I wrote to the Samsung support and they told me to send it in. And they also said that I will lose my warranty if I make a hard reset. Is that true? Because the other thing is, that I really need some very important data from just one app. I already did a hard reset in the past and the data from this app didn't get lost. I don't know why (no cloud synchronization) but it worked. My plan was to try a hard reset but my phone is fully charged and I cannot turn it off to get into Recovery mode.
So basically I have three questions:
1. Will I lose my warranty if I do a hard reset?
2. Is there any possibility turn off my phone or to unload my battery? (And after that to try a hard reset.)
3. Does anyone have any idea how to save some date by any other way?
Thank you very much for any help!
today in the morning I couldn't turn on my S7. It went off while charging overnight. Then I tried to hold the volume down and the power button together for twelve seconds and the S7 turned on. Unfortunately it just boots to the Samsung logo and nothing happens since then.
I wrote to the Samsung support and they told me to send it in. And they also said that I will lose my warranty if I make a hard reset. Is that true? Because the other thing is, that I really need some very important data from just one app. I already did a hard reset in the past and the data from this app didn't get lost. I don't know why (no cloud synchronization) but it worked. My plan was to try a hard reset but my phone is fully charged and I cannot turn it off to get into Recovery mode.
So basically I have three questions:
1. Will I lose my warranty if I do a hard reset?
2. Is there any possibility turn off my phone or to unload my battery? (And after that to try a hard reset.)
3. Does anyone have any idea how to save some date by any other way?
Thank you very much for any help!
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